Head of Operations

About Us

Hellomaterials is a premium brand specializing in outdoor and hunting equipment designed for international markets. Our products are sold directly to our customers through our e-commerce platform. We are building a serious brand with an ambitious team based in Rabat Agdal.

Your Role

As Head of Operations, you are the operational backbone of the company. You will oversee all operational functions, coordinate department managers, and ensure that every link in the chain operates with rigor, efficiency, and a high standard of excellence.

This is not an administrative coordination role. It is a leadership role where you make decisions, uphold standards, and build an organization capable of scaling.

Your Responsibilities

• Oversee and coordinate Marketing, Acquisition, Customer Service, and Supply Chain departments
• Define and manage key operational KPIs, tracking them on a weekly basis
• Identify operational bottlenecks and resolve them before they turn into crises
• Establish and enforce solid processes across the entire team
• Manage department heads, challenge them, and support their professional growth
• Ensure seamless operations during high-growth phases, including order spikes, product launches, and Q4
• Manage relationships with external service providers including 3PLs, suppliers, and logistics partners
• Produce regular, structured operational reporting for executive leadership

Important: This role involves direct collaboration with executive leadership. Autonomy, a strong sense of responsibility, and natural leadership are non-negotiable.

Candidate Profile

Required

• Master's degree, Bac+5 minimum, in Management or Business. Degrees strictly in Supply Chain are not accepted for this position
• Minimum 5 years of operations experience within a D2C brand or e-commerce company
• Agency-only, B2B, or freelance experience is not accepted
• Proven experience managing cross-departmental teams
• Minimum C1 English proficiency
• Proficiency in operational management tools such as Shopify, Notion, Asana, Monday, ERP, or inventory tools
• Natural leadership, full autonomy, and a results-driven mindset
• Based in Rabat or available to work 100% on-site in Rabat Agdal
• Immediate availability or available within 30 days

Strongly Preferred

• Experience in a D2C brand selling to the US or international markets
• Experience with operational scaling, new-market launches, or 3PL integrations
• Ability to read and interpret performance dashboards such as Shopify, GA4, and analytics tools
• Experience coordinating creative, marketing, and logistics teams simultaneously

What We Offer

• 15,000 to 25,000 MAD net/month depending on experience
• CNSS registration from day one
• Supplemental Health Insurance coming soon
• Monday to Friday, 09:00 AM to 05:00 PM
• Employee of the Month program with additional compensation
• Strategic role with direct impact on brand growth
• Demanding, structured, high-growth environment
• Modern office in Rabat Agdal