FAQ

When will my order be shipped?
Orders are processed and shipped within 1-3 business days of purchase.

How long does delivery take?
Standard shipping is free on every order. Advanced shipping options are available at checkout: Advanced Shipping $7.99 (full tracking) and Priority Shipping $9.99 (tracking and insurance). You will receive your tracking number by email once your order ships.

How can I cancel an order?
Contact us as soon as possible at support@hellomaterials.com with your order number. Orders cancelled within 12 hours of placement are cancelled directly with a full refund. After 12 hours, we need to confirm with our fulfilment team, as the order may already have been dispatched. Orders already shipped cannot be cancelled and follow the return process.

What is your return policy?
You can return an item within 30 days of delivery if it is unused and in its original condition. Contact support@hellomaterials.com with your order number before sending anything back; our team will review your request and send you the return instructions. Once we receive and inspect the item, your refund is issued to your original payment method within 3-5 business days. Return shipping is paid by the customer.

What if my item arrived damaged or defective?
Send us a picture of the damage along with your order number at support@hellomaterials.com, and our team will handle your request according to our policy.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, PayPal, Venmo, Apple Pay and Google Pay.

Any other questions? Contact us at support@hellomaterials.com. We reply within 2 business days.