FAQ

When will my order be shipped?

Orders are typically processed and shipped within 1-3 business days of purchase.

How long does the delivery take?

Delivery times vary as we ship worldwide from different fulfillment centers depending on your location. The average shipping time is around 5-12 business days. Your tracking number will be updated 2-4 days after your order has been shipped.

How can I cancel an order?

If you wish to cancel your order, please contact us as soon as possible at support@hellomaterials.com with your order number. Orders cancelled within 12 hours of placement can be processed directly, and a full refund will be issued. Orders cancelled after 12 hours are subject to confirmation with our fulfilment team as the item may have already been dispatched. If the order has already been shipped, it cannot be cancelled and must follow the standard return process. 

What is your return policy ?

If there is anything wrong with your order (defective product, incorrect order, damaged order, etc.), please contact us within 30 days of receiving your order and we will be happy to help you review the case and if approved, we will be sending a replacement. Please do not return anything until we review the case, our customer service team will review the request and send you further instructions.campning.com reserves the right to refuse any return request.

You will be responsible for paying your own shipping costs for returning your item. Original shipping charges are non-refundable.

What payment methods do you accept?

We accept PayPal, credit cards (Visa, MasterCard, Discover and American Express), debit cards or electronic checks (i.e. using your regular bank account)

 

If you have any other questions, feel free to contact us at:  support@hellomaterials.com