At Hellomaterials, we pride ourselves on fast processing to get your gear to you before your next adventure. Because of this, the window to cancel an order is short. Please read before submitting:

• Unfulfilled Orders: If your order has not yet received a tracking number, we will do our best to cancel it immediately and issue a full refund.
• Shipped Orders: If your order has already been packed or picked up by the courier, we cannot cancel it. You will need to wait for the package to arrive and follow our Return policy instead.

Important Note: Submitting this form does not automatically guarantee cancellation. We will review the status of your shipment and send you a confirmation email as soon as possible.

Cancellation Confirmation: Once your request is processed, you will receive a confirmation email from our team.

📌 If you do not receive the confirmation email within 24 hours of submitting your cancellation request, please contact us at support@hellomaterials.com, including your order number, and our team will assist you promptly.