Orders & Shipping

Before a return can be authorized, we need to see photos showing the defect clearly. This is a required part of our process for all defect claims, since our return policy requires the product's condition to be verified before eligibility can be confirmed.

Once photos are received and reviewed, we'll provide the appropriate resolution, which may include a replacement part, a full return authorization, or another solution depending on what the photos show.

Contact Support with your order confirmation number or the exact email address used at checkout.

This information will help the team locate the order and confirm its current status.

Check with any neighbors or household members in case it was accepted on your behalf.
Check around your property for any safe drop locations, porch, garage, mailbox.
Contact your local post office with your tracking number for further details.

If it still can't be located after checking, let us know and we'll look into this further with the carrier.

An address correction may be possible when the order has not yet been dispatched.

Contact Support as soon as possible with your order number and the complete corrected address. An address change cannot be guaranteed after dispatch.

A returned-to-sender status commonly appears when the delivery address is incomplete or incorrect.

Please contact us with your order number and full corrected address. Once the parcel has returned to the warehouse, the team can review the next available resolution.

Orders typically require 1 to 3 business days for handling before they are dispatched.

Estimated delivery times after dispatch are:

• United States, Canada and Australia: 4 to 8 working days
• United Kingdom: 5 to 8 working days
• Europe: 5 to 9 working days
• Other destinations: 7 to 9 working days

These are estimated delivery times and may be affected by carrier delays, customs inspections or local delivery conditions.

Packages sometimes pass through a shipping partner facility before being handed to the final carrier, which can show as no movement for a period before the next scan appears.