Orders & Shipping

I can't find my order Provide your order confirmation number or the exact email address used at checkout so Support can locate the order. My tracking shows delivered but I never received it Check nearby delivery locations first. If the parcel is still missing, contact Support with your order and tracking details. I need to change my shipping address Contact Support as soon as possible with your order number and complete corrected address. Changes may be possible before dispatch. My order shows it was returned to sender A parcel may be returned because of an incomplete or incorrect address. Contact Support with your order number and full corrected address. My tracking shows it is stuck in customs. Customs inspections are controlled by the destination country's authorities and cannot be expedited by Hellomaterials or the carrier. How long does delivery take? Orders normally require 1 to 3 business days for handling. Delivery after dispatch generally takes between 4 and 9 working days, depending on the destination. Why has my tracking not updated in several days? Tracking updates can pause while a package moves through a shipping partner facility before the final carrier records the next scan.