Help Topic
Refunds
Check refund timing, guarantees, and what happens after a refund is approved.
Help Articles
My package was lost; can I get a refund instead of a replacement?
Once a package has been confirmed lost, you may choose between a full refund and a replacement shipment.
Contact Support with your order number and tracking information so the loss can be reviewed and the preferred resolution recorded.
When does the 30-day money back guarantee start?
The 30-day guarantee is measured from the date of delivery, not the date the order was placed, so longer shipping times do not reduce your window to decide.
How long does a refund take?
Refunds are typically issued within 3 to 5 business days once approved.
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