Help Topic
Refunds
Check refund timing, guarantees, and what happens after a refund is approved.
Help Articles
My package was lost; can I get a refund instead of a replacement?
Once a package is confirmed lost, you may choose a full refund or a replacement shipment.
When does the 30-day money back guarantee start?
The 30-day money-back guarantee starts from the delivery date, not the order date.
How long does a refund take?
Refunds are typically issued within 3 to 5 business days after approval.
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