Hellomaterials Water Bottle - Stainless Steel
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SHIPPING & HANDLING
SHIPPING & HANDLING
Handling Time
Our handling time typically ranges from 1-3 business days maximum
Domestic Shipping Rates and Estimates
- USA, Canada, and Australia: 4-8 working days - Free / $3.45 USD / $5.99 USD
- United Kingdom: 5-8 working days - Free / $3.45 USD / $5.99 USD
- Canada: 5-9 working days - Free / $3.45 USD / $5.99 USD
- Europe: 5-9 working days - Free / $3.45 USD / $5.99 USD
- Rest of the World:7-9 working days - Free / $3.45 USD / $5.99 USD
Shipping Carriers
- United States of America: USPS & YunExpress
- All Other Countries: Fedex & YunExpress
30 DAYS RETURNS
30 DAYS RETURNS
We accept returns within 30 days of delivery if the item is unused and in its original condition. In the case of damaged items, please contact us as soon as possible with your order number and a photo of the damage, and we will work toward a satisfactory resolution. Check our Return Policy here.
When will my order be shipped?
Orders are typically processed and shipped within 1-3 business days of purchase.
How long does the delivery take?
Delivery times vary as we ship worldwide from different fulfillment centers depending on your location. The average shipping time is around 5-12 business days. Your tracking number will be updated 2-4 days after your order has been shipped.
How can I cancel an order?
If you wish to cancel your order, please contact us as soon as possible at support@hellomaterials.com with your order number. Orders cancelled within 12 hours of placement can be processed directly, and a full refund will be issued. Orders cancelled after 12 hours are subject to confirmation with our fulfilment team as the item may have already been dispatched. If the order has already been shipped, it cannot be cancelled and must follow the standard return process.
What is your return policy ?
If there is anything wrong with your order (defective product, incorrect order, damaged order, etc.), please contact us within 30 days of receiving your order and we will be happy to help you review the case and if approved, we will be sending a replacement. Please do not return anything until we review the case, our customer service team will review the request and send you further instructions.campning.com reserves the right to refuse any return request.
You will be responsible for paying your own shipping costs for returning your item. Original shipping charges are non-refundable.
What payment methods do you accept?
We accept PayPal, credit cards (Visa, MasterCard, Discover and American Express), debit cards or electronic checks (i.e. using your regular bank account)
If you have any other questions, feel free to contact us at: support@hellomaterials.com
Shipping policy
At Hellomaterials, we are committed to delivering your orders as quickly and reliably as possible. We ship worldwide through a network of trusted carrier partners to ensure your order reaches you safely and on time.
Domestic Shipping Rates and Estimates
| Shipping Country | Estimated Delivery Time | Prices |
|---|---|---|
| USA, Canada, and Australia | 4 to 8 working days | Free / $3.45 USD / $5.99 USD |
| United Kingdom | 5 to 8 working days | Free / $3.45 USD / $5.99 USD |
| Europe | 5 to 9 working days | Free / $3.45 USD / $5.99 USD |
| Rest of the World | 7 to 9 working days | Free / $3.45 USD / $5.99 USD |
Shipping Carriers
- United States of America: USPS & YunExpress
- All Other Countries: Fedex & YunExpress
Handling Time
Our handling time typically ranges from 1-3 business days maximum. This means that after you place your order, it will be processed and prepared for shipment within this time frame. Please note that handling time is separate from shipping time, which begins once your order has been dispatched.
How to Track Your Order
Once your order has shipped, you will receive a confirmation email with your tracking number. You can track your shipment in real time on our "Track Your Order" page. Please allow 3 to 4 business days for the first tracking scan to appear as packages sometimes move between hubs before being scanned by the final carrier.
If you have not received your order within 20 days of the shipping confirmation email, please contact us at support@hellomaterials.com with your name and order number and we will investigate immediately.
Shipping to P.O. Boxes
We can ship to P.O. boxes in the United States via USPS. If you are shipping to a P.O. box, please make sure your full P.O. box address is entered correctly at checkout to avoid any delivery issues.
Refunds, Returns, and Exchanges
We accept returns within 30 days of delivery if the item is unused and in its original condition. In the case of damaged items, please contact us as soon as possible with your order number and a photo of the damage, and we will work toward a satisfactory resolution. Check our Return Policy here.
Taxes and Duties
For orders shipped to the United States, any applicable sales taxes will be calculated and applied at checkout based on your shipping address. Please note that we are not responsible for any additional customs duties or taxes that may be imposed by the U.S. government or your local authorities. It is the responsibility of the customer to cover these potential charges.
For all other countries, including the United Kingdom and countries within the European Union, any applicable VAT or other taxes will be included in the price of the item.
What If My Order Is Stuck or Lost?
If your order is delayed or appears to be lost in transit, please contact us at support@hellomaterials.com with your name and order number. We will open an investigation with the carrier and keep you updated throughout the process. All orders are shipped with insurance, and we will work to find the best resolution for you.
Where Do We Ship From?
We operate fulfilment warehouses in multiple locations around the world. Your order will be shipped from the warehouse closest to your location to ensure the fastest and most reliable delivery possible.
Do We Accept Exchanges?
Yes, we accept exchanges! Please contact us for more details.
For any additional questions or concerns regarding shipping, feel free to contact us at support@hellomaterials.com
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