Hellomaterials Water Bottle - Stainless Steel
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SHIPPING & HANDLING
SHIPPING & HANDLING
Handling Time
Our handling time typically ranges from 1-3 business days maximum
Domestic Shipping Rates and Estimates
- USA, Canada, and Australia: 4-8 working days - FREE / $7.99 USD / $9.99 USD
- United Kingdom: 5-8 working days - FREE / $7.99 USD / $9.99 USD
- Canada: 5-9 working days - FREE / $7.99 USD / $9.99 USD
- Europe: 5-9 working days - FREE / $7.99 USD / $9.99 USD
- Rest of the World:7-9 working days - FREE / $7.99 USD / $9.99 USD
Shipping Carriers
- United States of America: USPS & YunExpress
- All Other Countries: Fedex & YunExpress
30 DAYS RETURNS
30 DAYS RETURNS
We accept returns within 30 days of delivery if the item is unused and in its original condition. In the case of damaged items, please contact us as soon as possible with your order number and a photo of the damage, and we will work toward a satisfactory resolution. Check our Return Policy here.
Cold stays cold, hot stays hot, and the trail stays hydrated. This double-wall stainless steel bottle keeps your water the temperature you want it through a long day outdoors, with no sweating on the outside and no metallic aftertaste on the inside.
Why You'll Love It
- Double-wall vacuum insulation. Keeps drinks cold for up to 24 hours and hot for up to 12 and stops condensation from soaking your pack.
- Premium 18/8 stainless steel. Food-grade and BPA-free, so your water stays pure with no flavors carried over from yesterday.
- Leakproof and shatterproof. Seals tight in a pack, a beach bag, or a kid's hands, and shrugs off drops that would crack a plastic bottle.
- Travel-friendly shape. A slim profile fits standard cup holders, with a comfortable mouthpiece for easy sipping on the move.
Technical Specifications
| Capacity | 500 ml |
| Material | 18/8 stainless steel, double-wall, BPA-free |
| Insulation | Cold up to 24 hours, hot up to 12 hours |
| Sealing | Leakproof and shatterproof |
| Care | Hand wash only (not dishwasher safe) |
When will my order be shipped?
Orders are processed and shipped within 1-3 business days of purchase.
How long does delivery take?
Standard shipping is free on every order. Advanced shipping options are available at checkout: Advanced Shipping $7.99 (full tracking) and Priority Shipping $9.99 (tracking and insurance). You will receive your tracking number by email once your order ships.
How can I cancel an order?
Contact us as soon as possible at support@hellomaterials.com with your order number. Orders cancelled within 12 hours of placement are cancelled directly with a full refund. After 12 hours, we need to confirm with our fulfilment team, as the order may already have been dispatched. Orders already shipped cannot be cancelled and follow the return process.
What is your return policy?
You can return an item within 30 days of delivery if it is unused and in its original condition. Contact support@hellomaterials.com with your order number before sending anything back; our team will review your request and send you the return instructions. Once we receive and inspect the item, your refund is issued to your original payment method within 3-5 business days. Return shipping is paid by the customer.
What if my item arrived damaged or defective?
Send us a picture of the damage along with your order number at support@hellomaterials.com, and our team will handle your request according to our policy.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, PayPal, Venmo, Apple Pay and Google Pay.
Any other questions? Contact us at support@hellomaterials.com. We reply within 2 business days.
At Hellomaterials, we are committed to delivering your orders as quickly and reliably as possible. We ship worldwide through a network of trusted carrier partners to ensure your order reaches you safely and on time.
Domestic Shipping Rates and Estimates
| Shipping Country | Estimated Delivery Time | Prices |
|---|---|---|
| USA, Canada, and Australia | 4 to 8 working days | FREE / $7.99 USD / $9.99 USD |
| United Kingdom | 5 to 8 working days | FREE / $7.99 USD / $9.99 USD |
| Europe | 5 to 9 working days | FREE / $7.99 USD / $9.99 USD |
| Rest of the World | 7 to 9 working days | FREE / $7.99 USD / $9.99 USD |
Shipping Methods
| Shipping Method | What’s Included | Price (USD) |
|---|---|---|
| Standard Shipping | Reliable delivery to your door | FREE |
| Advanced Shipping | Full tracking of your order | $7.99 |
| Priority Shipping | Full tracking + full insurance: your parcel is fully insured, and we will instantly intervene should any issue arise, for your full peace of mind | $9.99 |
Delivery times depend on your destination and the carrier.
Shipping Carriers
- United States of America: USPS & YunExpress
- All Other Countries: Fedex & YunExpress
Handling Time
Our handling time typically ranges from 1-3 business days maximum. This means that after you place your order, it will be processed and prepared for shipment within this time frame. Please note that handling time is separate from shipping time, which begins once your order has been dispatched.
How to Track Your Order
Once your order has shipped, you will receive a confirmation email with your tracking number. You can track your shipment in real time on our "Track Your Order" page. Please allow 3 to 4 business days for the first tracking scan to appear as packages sometimes move between hubs before being scanned by the final carrier.
If you have not received your order within 20 days of the shipping confirmation email, please contact us at support@hellomaterials.com with your name and order number and we will investigate immediately.
Shipping to P.O. Boxes
We can ship to P.O. boxes in the United States via USPS. If you are shipping to a P.O. box, please make sure your full P.O. box address is entered correctly at checkout to avoid any delivery issues.
Refunds, Returns, and Exchanges
We accept returns within 30 days of delivery if the item is unused and in its original condition. In the case of damaged items, please contact us as soon as possible with your order number and a photo of the damage, and we will work toward a satisfactory resolution. Check our Return Policy here.
Taxes and Duties
For orders shipped to the United States, any applicable sales taxes will be calculated and applied at checkout based on your shipping address. Please note that we are not responsible for any additional customs duties or taxes that may be imposed by the U.S. government or your local authorities. It is the responsibility of the customer to cover these potential charges.
For all other countries, including the United Kingdom and countries within the European Union, any applicable VAT or other taxes will be included in the price of the item.
What If My Order Is Stuck or Lost?
If your order is delayed or appears to be lost in transit, please contact us at support@hellomaterials.com with your name and order number. We will open an investigation with the carrier and keep you updated throughout the process. All orders are shipped with insurance, and we will work to find the best resolution for you.
What If an Item Is Missing from My Order?
If you receive your order and find that an item is missing, please contact us at support@hellomaterials.com within 30 days of delivery. Include your order number and a clear photo showing the contents of the package as received so our team can assess the situation promptly.
Once we have reviewed your case, we will arrange for the missing item to be sent to you as quickly as possible at no additional cost. Please note that we may require photographic evidence before dispatching a replacement to ensure all cases are handled accurately and fairly.
If you believe your full order was not delivered, please also check with neighbors or any safe drop location at your address before contacting us as carriers sometimes leave packages in alternative spots without prior notice.
For any missing item inquiries, do not hesitate to reach out and our team will make sure everything gets sorted for you.
Where Do We Ship From?
We operate fulfilment warehouses in multiple locations around the world. Your order will be shipped from the warehouse closest to your location to ensure the fastest and most reliable delivery possible.
Do We Accept Exchanges?
Yes, we accept exchanges! Please contact us for more details.
For any additional questions or concerns regarding shipping, feel free to contact us at support@hellomaterials.com
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